Return & Refund Policy

At Foxyxy.com, we strive to provide you with the highest quality products and ensure your satisfaction. Each item is carefully inspected by our team to ensure its quality before shipment. However, due to the intimate nature of our products, we have a strict policy regarding returns. Please carefully review the following information before making a purchase.

 

Quality Assurance

We take great pride in the quality of our products. Every item goes through a meticulous inspection process to ensure that it meets our high standards before being shipped to you. We want you to have complete confidence in your purchase.

 

Choosing the Right Size:

We understand that finding the perfect fit is essential when it comes to intimate apparel. To avoid any inconvenience, please make sure to carefully review our size charts and product descriptions before placing your order. If you have any doubts or questions regarding sizing, please feel free to contact our customer support team for assistance. We are here to help you make the right choice.

 

Cancellation

We accept order cancellation before the product is shipped or produced. We cannot cancel the order if the product is already shipped out. We also offer order adjustment service if your order is not yet shipped out. If you want to make any changes to your order, welcome to email us at  foxyxy.hu@outlook.com as long as it has not been shipped.

 

Non-Returnable Items

Please note that due to hygiene reasons and for the health and safety of our customers, we cannot accept returns or exchanges on intimate apparel, including lingerie, underwear, and similar items. Once these items have been purchased and delivered, they cannot be returned or exchanged.

 

Refund Processing:

Upon confirming the cancellation of your order, we will initiate the refund process. The processing time for refunds may take up to 7 business days, depending on the website and the refund procedures and cycles of the bank or other financial institutions. After completing the refund process, the refund amount may vary depending on the payment method and the bank used. Typically, credit card refunds may take up to 5 business days, while refunds for online payment methods like PayPal are usually received within 3 business days. However, the exact timeframe also relies on the processing speed of the bank and payment platform.

 

Contact Us:

We value your satisfaction and want to ensure that you have a positive shopping experience with us. If you have any concerns or inquiries about your purchase, please don't hesitate to contact our dedicated customer support team via foxyxy.hu@outlook.com for more information. We are available to assist you throughout the purchasing process.

 

We appreciate your understanding and cooperation regarding our refund policy for intimate apparel. By placing an order with Foxyxy.com, you acknowledge and agree to these terms. We are committed to providing you with excellent service and high-quality products. Thank you for choosing us as your trusted provider of lingerie.

 

Note: This policy is intended as a general guideline and may be subject to change. Please refer to our website for the most up-to-date information regarding our refund policy.